Pick N Drop LLC – Legal Policies (United States)
Last updated: October 2025
Contact Email: info@pickndropapp.com
I. Introduction
Welcome to Pick N Drop LLC (“Pick N Drop,” “we,” “our,” or “us”).
We provide ride-hailing, food-delivery, and parcel-logistics technology that connects riders, drivers, and merchants (“Users”) through our applications and websites (collectively, the “Platform”).
Your use of the Platform signifies your agreement to these combined Terms of Use, Privacy Policy, and Accessibility Statement (“Policies”).
II. Privacy and Data Protection
1. Scope
This Policy applies to everyone who uses Pick N Drop in the United States—riders, drivers, delivery partners, merchants, and corporate clients.
2. Information We Collect
- Account Information: name, email, phone, address, password, payment method, photo.
- Verification Data: government ID, selfie, date of birth.
- Trip/Order Data: pickup/drop-off, distance, fare, timestamps.
- Device & Usage Data: IP address, identifiers, OS version, crash logs.
- Communications Data: calls, messages, ratings, feedback.
- Third-Party Data: identity verification, payment providers, or others as legally permitted.
3. How We Use Data
We use data to:
- Deliver and improve the Platform;
- Match users and drivers efficiently;
- Process payments and prevent fraud;
- Provide customer support;
- Send account or promotional updates (opt-out available);
- Comply with law and enforce safety.
4. Data Sharing
We may share limited data:
- With other Users to complete trips or deliveries;
- With vendors handling hosting, analytics, payments, or safety;
- With affiliates for operations;
- With authorities where legally required.
- We do not sell personal information.
5. Cookies & Tracking
Cookies help authenticate users and measure site performance.
You can control cookies via browser or device settings.
6. Retention & Deletion
Data is retained while your account remains active and as needed for legal, tax, or safety reasons.
You may request deletion at info@pickndropapp.com.
7. Your Rights
Access, correct, or delete your information; manage marketing preferences; control location sharing in your device settings.
8. Security
We use encryption, monitoring, and restricted access to protect information; however, no system is completely secure.
III. Accessibility Commitment
Pick N Drop believes mobility belongs to everyone.
Our Principles
- Independence: Design features supporting personal autonomy.
- Safety: Built-in alerts, route tracking, and emergency tools.
- Dependability: Reliable platform performance.
- Fairness: Equal service for every community.
- Choice & Privacy: User-controlled settings.
- Compliance: Conformance with WCAG 2.1 Level AA and ADA guidelines.
Accessible Features
- Screen-reader and voice-over compatibility
- High-contrast and large-text modes
- Haptic feedback and audible ride updates
- Communication tools for deaf or hard-of-hearing drivers
- Wheelchair and service-animal accommodations
Feedback
Email info@pickndropapp.com for accessibility feedback, refund requests, or accommodations.
We regularly audit and enhance our products for inclusion.
IV. Terms of Use
1. Contractual Relationship
Using the Platform creates a binding agreement with Pick N Drop LLC.
If you disagree with these Terms, do not use the Platform.
We may update them; continued use means acceptance.
2. Nature of Services
Pick N Drop provides a technology platform connecting Users and independent third-party service providers (“Service Providers”).
Service Providers are independent contractors, not employees or agents of Pick N Drop.
3. User Accounts
- Minimum age 18 (or legal majority).
- Maintain accurate information and confidentiality.
- You are responsible for all activity on your account.
- We may suspend or close accounts violating policy.
4. User Conduct
Do not use the Platform to break laws, harass others, disrupt systems, or damage property.
Respect drivers, riders, and staff.
5. Payments and Fees
Charges appear before confirmation and may vary by demand, distance, or fees.
Pick N Drop acts as limited payment collection agent for Service Providers.
All charges are final and non-refundable unless required by law.
Tips are voluntary and go directly to the provider.
6. Arbitration Agreement
All disputes are resolved by binding individual arbitration under the Federal Arbitration Act and California law.
- No jury trial or class actions.
- Administered by ADR Services Inc. or a comparable forum.
- You may opt out within 30 days of accepting these Terms by emailing info@pickndropapp.com.
- Certain claims (e.g., small-claims or IP matters) may go directly to court.
7. Termination
We may suspend or terminate accounts for misconduct or legal reasons.
You may close your account anytime by contacting info@pickndropapp.com.
8. Disclaimers
The Platform and services are provided “as is” and “as available.”
We make no express or implied warranties.
We are not responsible for the actions or omissions of independent Service Providers.
9. Limitation of Liability
To the fullest extent permitted by law, Pick N Drop is not liable for indirect, incidental, or consequential damages, lost profits, or personal injury arising from use of the Platform or third-party services.
10. Indemnification
You agree to indemnify and hold harmless Pick N Drop LLC, its affiliates, officers, and employees from claims, damages, or expenses caused by your use of the Platform or violation of these Policies.
11. Governing Law and Venue
These Policies are governed by California law, with exclusive jurisdiction in the state or federal courts of San Francisco County, California, for matters not subject to arbitration.
12. Notices
We may send notices by email, in-app alerts, or postings on the Platform.
Legal correspondence should be directed to info@pickndropapp.com or mailed to our registered U.S. address.
13. General Provisions
- No joint venture or employment relationship is created.
- If any term is invalid, the remainder remains in effect.
- You may not assign these Terms without written consent.
- Section headings are for reference only.
V. Contact Information
Pick N Drop LLC
Email: info@pickndropapp.com
Address: 1183 Duomo way , Manteca , California 95337
Acknowledgment
By using Pick N Drop’s Platform, you confirm that you have read, understood, and agree to these combined Privacy, Accessibility, and Terms of Use provisions.